FREQUENTLY ASKED QUESTIONS

What payment methods does DES SEN accept?

We accept all major credit cards, Apple Pay and Afterpay.

What if I have a question about my order?

Please drop us a line at info@des-sen.com. We're here to answer your questions about existing orders and shipping from Monday to Friday between 11:00 a.m. and 3:00 p.m. NZDT.

How do promotional and discount codes work?

Promo and discount codes may be entered into the dedicated field at checkout and will then be applied to eligible items in your shopping bag. Promo and discount codes can not be combined and can not be applied to your previous purchases. Promo codes are to be honoured online unless otherwise stated in the corresponding promotional messaging.

How will I know which items are eligible to be purchased on promotion?

DES SEN's promotional messaging will indicate if there are any exclusions with every promotion. The applicable promo code will only apply a discount to eligible items in your shopping bag.

Does DES SEN ship to countries other than New Zealand and Australia?

We ship worldwide to more than 100 countries with delivery within two to seven business days. International shipping rates vary by country and range from approximately $35 to $50. To see the shipping cost for your order, place items in your bag and begin the checkout process: add your billing and shipping information and continue to the next step to view your shipping cost.What about taxes, fees and/or duties for international orders?

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery.For more information on customs fees and procedures, please contact your local customs office.

Still have a question?

Please drop us a line at info@des-sen.com